1. Parties, acceptance, and contract documents
Showroom 360 is operated by Ashu Sharma, sole proprietor trading as Jagdamba Enterprises ("Showroom 360", "we", "us" or "our"). These Terms form a binding business-to-business agreement between us and the Indian legal entity identified in the accepted checkout or order (the "Dealership", "you" or "your"). The person accepting confirms that they have authority to bind the Dealership.
An accepted checkout, written order, or other commercial record identifying the plan, billing cadence, seats, price, discount, taxes, and renewal terms is an “Order”. The Order, these Terms, the Data Processing Addendum, the Acceptable Use & Communications Policy, and the Cancellation & Refunds Policy form the agreement. If they conflict, the Order controls commercial particulars, the Data Processing Addendum controls processing of Dealership Data, and these Terms control everything else.
Publishing these Terms or receiving a payment does not by itself create or retroactively change an agreement. The agreement begins only when an authorised Dealership representative signs or affirmatively accepts an Order that identifies the applicable policy version. A cheque or other payment made before that acceptance does not constitute acceptance of a later policy version.
The service is offered only for business use in India. It is not intended for personal, household, or consumer use.
2. Subscription scope and core functionality
A subscription belongs only to the subscribing legal entity and its directly owned branches. Franchises, affiliates, sister concerns, separately owned dealerships, and other legal entities are excluded unless expressly listed in the accepted Order.
Showroom 360 provides lead capture and import, lead and supported-document storage, follow-up and activity management, authorised-user and branch coordination, lead ownership, export, pipeline reporting, and related dealership workflow tools. These generally available production capabilities are “Core Functionality” when included in the accepted Order.
We may impose reasonable technical, security, file-size, usage, and fair-use limits. The service does not replace the Dealership’s professional judgment, legal advice, statutory records, independent backups, or business-continuity planning.
3. Accounts, owners, and seats
- Every enabled human owner, manager, or agent account consumes one seat. Pending invitations, disabled accounts, service accounts approved by us, and our support access do not consume seats.
- The Dealership controls its users, roles, branches, and permissions and must promptly disable access that is no longer authorised.
- Users must protect credentials, use the service only through their own accounts, and promptly report suspected compromise. The Dealership is responsible for activity by its authorised users and for information supplied through their accounts.
- Only an authorised Dealership owner may administer billing. Only the primary billing owner may cancel, reverse a pending cancellation, or transfer primary billing ownership, subject to identity and authority verification.
4. Dealership Data and custom fields
“Dealership Data” means lead, customer, employee, vehicle, activity, document, custom-field, communication, and other operational information submitted to or generated for the Dealership through the service. As between the parties, the Dealership retains its rights in Dealership Data.
The Dealership decides why Dealership Data is processed, which arbitrary custom fields and document fields it creates, who may access them, how long the information is needed, and whether a particular collection or use is lawful. Field labels, warnings, templates, or technical availability do not constitute our approval of the Dealership’s purpose or compliance.
The Dealership grants us and our authorised subprocessors a limited right to host, copy, organise, secure, scan, back up, transmit, return, and otherwise process Dealership Data only to provide, protect, support, and comply with law in relation to the service. We may use information that has been aggregated and de-identified so that it does not identify a person or Dealership to measure reliability, capacity, security, and product performance.
- Do not submit passwords, PINs, OTPs, authentication secrets, CVV or complete payment-card credentials.
- Do not submit medical or health information, biometric templates, sexual-orientation information, or children’s personal data.
- Aadhaar, PAN, bank statements, driving licences, finance applications, and comparable identity or financial documents may be submitted only where the Dealership has confirmed necessity, authority or required permission, appropriate notices, restricted role access, and compliance with document-specific law.
5. Data processing and security
For Dealership Data, the Dealership acts as the person determining purpose and means of processing and Showroom 360 acts as its data processor. The Data Processing Addendum forms part of the agreement and contains processing instructions, security commitments, subprocessor terms, assistance, incident notification, return, and deletion provisions.
Each party must comply with the data-protection and security obligations applicable to its role. The Dealership remains responsible for the lawfulness, accuracy, notices, permissions, access decisions, and responses owed to its leads, customers, employees, and other individuals.
6. Dealership communications
Operational notices from Showroom 360 are sent to Dealership owners and users. If promotional communication features are made available, Dealership campaigns must use a Dealership-owned provider account connected to the service. The Dealership remains the sender and is responsible for recipients, content, consent, registrations, preferences, templates, calling windows, suppression, complaints, and provider terms.
The Acceptable Use & Communications Policy forms part of the agreement. We may immediately restrict messaging where necessary to address complaints, abuse, missing permission, security risk, provider action, or legal exposure.
7. Orders, prices, discounts, taxes, and invoices
Current standard prices, billing cadences, and included production functionality are shown on the Pricing page. The applicable price, taxes, cadence, seats, renewal terms, and total charge are shown at checkout before payment or mandate authorisation. The accepted Order preserves those commercial particulars for the paid term.
- A negotiated discount applies only for the duration and renewal treatment stated in the Order. Unless the Order says otherwise, an expired discount does not renew and a later subscription uses the then-current price.
- Applicable GST is added after discounts. The Dealership is responsible for accurate legal name, GSTIN, billing address, place of supply, and invoice contact information.
- We issue a tax invoice for each successful recurring charge and prorated seat purchase. Approved refunds are recorded by credit note where required; issued invoices and payment records are not rewritten.
- A price change does not alter a paid term. We give at least 30 days’ notice before a new price applies at renewal. If a monthly renewal occurs before that notice period can run, the existing price applies for one additional renewal.
8. Trials and mandates
We may offer a trial to an eligible Dealership. Its duration, eligibility, included functionality, mandate requirement, and post-trial charge are those disclosed and accepted at sign-up. Cancelling before the disclosed trial expiry prevents the first paid charge and trial access continues until that expiry.
- Trials are promotional, may be restricted, and need not be offered to every Dealership.
- If a payment mandate is required, the primary billing owner must authorise it before the trial starts.
- A failed first post-trial charge causes suspension. The seven-day renewal grace period applies only after at least one successful paid term.
9. Renewal and payment
An Order may be automatically renewing or fixed-term and non-renewing. Automatic renewal applies only when the Order clearly discloses it and the primary billing owner affirmatively authorises the recurring-payment arrangement. Payment by cheque, bank transfer, or another offline method does not authorise automatic renewal or a recurring debit.
Where a Razorpay mandate is authorised, the primary billing owner authorises Razorpay and us to collect each recurring subscription charge, applicable GST, and each separately approved prorated seat charge shown in the Order.
- The Dealership must maintain a valid payment method and sufficient mandate limits. Issuer-bank, card-network, UPI, mandate, or payment-provider approval is outside our control.
- Renewal, pre-debit, payment, and failure notices may be sent by us, Razorpay, the payment network, or the issuer as applicable. The Dealership must keep its billing contacts current.
- Payment obligations are not discharged until funds are confirmed and are not reduced by taxes, bank fees, internal approval failures, or unused seats.
10. Seat and cadence changes
- An authorised owner must approve each seat increase and its prorated charge. The seat becomes available only after payment succeeds and keeps the existing renewal date.
- Seat reductions take effect at the next renewal and may be scheduled only after enabled users are at or below the requested quantity.
- Monthly-to-annual or annual-to-monthly changes take effect at the end of the current paid term. They do not create a mid-cycle refund or credit.
11. Failed renewal and suspension
After at least one successful paid term, a failed renewal starts a seven-day grace period with full access while collection may be retried. If payment is not confirmed before the grace expires, the Dealership is fully suspended and operational CRM data and workflows are unavailable. Data is not deleted merely because access is suspended.
- An owner may contact support and resolve billing during suspension.
- Confirmed payment restores access to retained data. We may extend grace as an exceptional, recorded support action but are not required to do so.
- A payment-related suspension does not waive the charge, change the renewal date, or create a refund.
12. Cancellation, expiry, export, and account retention
Cancellation stops the next renewal. Full access continues through the current paid term, and ordinary cancellation does not create a full or prorated refund. A pending cancellation may be reversed before the term ends.
Operational access ends when the paid term and any applicable payment grace end. We ordinarily retain Dealership Data for up to 90 days for reactivation, support, dispute handling, and data return. During that period, an authorised owner may request one support-assisted export of Dealership Data that is reasonably retrievable using our then-available tools and formats, without resubscribing. The current self-service lead-workbook export is not a complete account export.
After the retention period, we initiate deletion or irreversible de-identification of operational Dealership Data, subject to verification, technical dependencies, legal holds, security evidence, disputes, and records required by law. Completion may require administrative processing, and residual copies expire through the applicable backup cycle. Invoices, credit notes, payment records, and legally required evidence follow separate retention periods.
13. User-requested deletion
Current in-product deletion of a supported lead or document removes it from ordinary use and archives the record. It does not by itself confirm permanent erasure or start a guaranteed seven-day purge. An authorised owner may submit a verified permanent-erasure request through support, after which we delete or irreversibly de-identify reasonably retrievable live data subject to applicable law, security evidence, disputes, technical dependencies, and the backup cycle.
A seven-day recoverable deletion workflow applies only after we expressly identify it as enabled for the relevant data in the product or Order. Deletion is not a substitute for the Dealership’s own legal-retention analysis, and the Dealership must not request erasure of information it is legally required to retain.
14. Product evolution and Material Reductions
We own product direction and may add, redesign, replace, reorganise, or discontinue functionality. A “Material Reduction” is a change that substantially removes or substantially impairs Core Functionality for its intended use, considered in the service as a whole, without a materially equivalent replacement.
A Material Reduction does not include interface, navigation, naming, design, or workflow changes that preserve capability; additions, improvements, fixes, or replacement functionality; changes to beta, preview, free, trial, promotional, third-party, or optional functionality; removal of one integration or delivery channel where the underlying workflow remains materially available; or a proportionate restriction reasonably needed for law, security, abuse prevention, or protection of data.
An ordinary Material Reduction takes effect for an affected Dealership no earlier than renewal, allowing cancellation before it applies. An urgent legal or security restriction may take effect immediately. A feature change by itself does not create a refund; the separate prolonged-unavailability and uncured-material-breach remedies still apply.
15. Availability, maintenance, and events outside control
We aim to keep the service reliable but do not promise uninterrupted or error-free availability or an uptime percentage. We may perform scheduled maintenance with reasonable notice and emergency maintenance needed to protect people, data, or the service.
Neither party is responsible for delay or failure to the extent caused by an event outside its reasonable control that could not reasonably have been prevented or mitigated. This may include natural disaster, severe weather, fire, flood, epidemic, war, terrorism, civil unrest, government action, embargo, binding court or regulatory order, widespread power-grid, internet, telecommunications, DNS, cloud-region, payment-network, banking, email-delivery, or app-store failure; a customer device, network, credential, system, data, integration, configuration, or user action; or a malicious attack continuing despite reasonable safeguards and response measures.
This protection does not excuse negligence, failure to maintain promised safeguards, failure to take reasonable continuity or mitigation measures, or failure to provide required notice. Accrued payment obligations remain due. Qualifying service remedies are stated in the Cancellation & Refunds Policy.
16. Acceptable use
The Dealership and its users must comply with the Acceptable Use & Communications Policy. They must not use the service unlawfully or deceptively; violate another person’s rights; submit prohibited data; bypass access controls; probe, disrupt, scrape, or introduce malicious code; access another customer’s information; resell the service; or copy or reverse engineer it except where applicable law expressly permits.
17. Ownership, licence, and feedback
We and our licensors retain all rights in Showroom 360, including software, APIs, models, structure, design, documentation, improvements, and branding. During an active or trial term, we grant the Dealership a limited, non-exclusive, non-transferable, non-sublicensable right for its authorised users to use the service for the Dealership’s internal business operations.
The Dealership may provide suggestions voluntarily. It grants us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate feedback without identifying the Dealership or disclosing its Confidential Information. Feedback does not transfer ownership of Dealership Data.
18. Confidentiality
Each party will use the other party’s non-public business, technical, security, pricing, and operational information (“Confidential Information”) only to perform or enforce the agreement and will protect it with at least reasonable care. A recipient may disclose it only to personnel, professional advisers, and subprocessors who need it and are bound by confidentiality obligations.
Confidential Information excludes information that becomes public without breach, was already lawfully known without restriction, is lawfully received from another source, or is independently developed without use of the information. A legally compelled recipient may disclose only what is required and, where lawful, will give advance notice and reasonable assistance.
These duties continue for three years after termination, except that trade secrets and Dealership Data remain protected for as long as they retain that character or remain in our custody.
19. Security
We maintain reasonable technical and organisational safeguards appropriate to the nature of the service and Dealership Data, as further described in the Data Processing Addendum. No online system is absolutely secure, and the Dealership remains responsible for its endpoint security, user administration, connected accounts, permissions, and independent continuity planning.
If we reasonably suspect compromised credentials, unlawful access, malicious files, or a threat to people, data, the service, or another customer, we may restrict affected access while investigating and mitigating the risk.
20. Warranties and disclaimers
Each party warrants that it has authority to enter the agreement. The Dealership warrants that its instructions, Dealership Data, custom fields, communications, connected accounts, and use comply with law and do not infringe another person’s rights.
To the maximum extent permitted by law, the service is provided on an “as available” basis. We do not warrant that it will meet every business requirement, produce a sales or financial result, eliminate duplicate or inaccurate data, prevent every security event, or replace legal, financial, compliance, backup, or professional judgment. Nothing excludes a warranty or remedy that applicable law does not permit the parties to exclude.
21. Liability
To the maximum extent permitted by law, neither party nor its personnel is liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, goodwill, anticipated savings, business opportunities, or lost data, even if advised that such loss was possible.
The total aggregate liability of Showroom 360, the proprietor, personnel, contractors, and service providers arising out of or connected with the service or agreement, regardless of legal theory, will not exceed the subscription fees paid or payable by the Dealership for the preceding 12 months immediately before the event giving rise to the first claim. The same cap applies, to the maximum extent permitted by law, to confidentiality, security, privacy, data, negligence, and indemnity claims.
The exclusions and cap do not apply to a party’s fraud, deliberate misconduct, or liability that applicable law does not permit the parties to limit or exclude. The remedies in the Cancellation & Refunds Policy are counted toward, and do not increase, the applicable cap.
22. Dealership indemnity
The Dealership will defend and indemnify Showroom 360, the proprietor, and personnel against third-party claims, regulatory proceedings, penalties to the extent lawfully indemnifiable, and reasonable costs arising from the Dealership’s unlawful use; prohibited or unauthorised data; custom fields or documents; infringement by Dealership Data; communications, recipient lists, content, connected provider accounts, missing permissions, or opt-out failures; or material breach of the Acceptable Use & Communications Policy.
We will give prompt notice and reasonable cooperation. The Dealership may control the defence with competent counsel, but may not settle in a way that admits fault by us, imposes non-monetary obligations on us, or fails to release us without our written consent. We may participate at our cost. Failure to give prompt notice reduces the obligation only to the extent the delay causes material prejudice.
23. Suspension and termination
We may suspend affected access for overdue payment as described above; a material security, privacy, abuse, or legal risk; provider or regulator action; or a material breach that is not cured within 10 days after notice. We may act immediately where delay would expose people, data, the service, or another customer to harm. We will limit the suspension where reasonably practicable.
Either party may terminate for the other party’s material breach that remains uncured 30 days after written notice. We may terminate without customer fault on 30 days’ notice. The Dealership’s cancellation for convenience stops renewal but does not end the paid term early.
On termination or expiry, access, export, retention, deletion, and eligible refunds follow these Terms and the Cancellation & Refunds Policy. Accrued payment obligations and provisions concerning data return or deletion, confidentiality, ownership, liability, indemnity, disputes, records, and interpretation survive as needed to give them effect.
24. Governing law and disputes
The agreement is governed by the laws of India. Before starting arbitration, a party must send written notice describing the dispute and requested resolution, and authorised representatives will try in good faith to resolve it for 30 days.
An unresolved dispute will be finally resolved by arbitration administered by the Delhi International Arbitration Centre under the DIAC (Arbitration Proceedings) Rules, 2023, as amended from time to time, by a sole arbitrator appointed under those rules. The seat and venue are New Delhi, India; the language is English; and the award is final and binding.
Nothing prevents either party from seeking urgent interim or injunctive relief from the arbitral tribunal, an emergency arbitrator, or a court of competent jurisdiction. New Delhi courts have exclusive jurisdiction over arbitration-related proceedings and other matters that may properly be brought before a court.
25. Notices, changes, and general terms
Legal notices to us may be sent to support@showroom360.in, through the Contact page, or by recorded delivery to Ashu Sharma, sole proprietor trading as Jagdamba Enterprises, Second Floor No. 17, WZ-61A/8A, Vashisht Park Main, Pankha Road, New Delhi, Delhi 110046. GSTIN: 07AUAPS8781L4ZS. If email returns a delivery failure, use the Contact page or recorded delivery. We may send notices to the primary billing owner and configured billing contact. Email notice is received only when delivered without a failure notice; Contact-page notice is received when our system records the submission; courier notice is received on recorded delivery.
We may update the agreement for law, security, operations, or product changes. We will give reasonable advance notice of a material change. A change does not retroactively alter a paid term unless required by law or necessary to address an urgent legal or security risk. Continued use after the notified effective date constitutes acceptance where permitted by law; otherwise the prior terms continue until renewal.
Neither party may assign the agreement without the other’s consent, except that we may assign it with the business or service on notice and subject to materially equivalent obligations. The Dealership may not transfer a subscription to another legal entity without our written approval. Failure to enforce a provision is not a waiver. Invalid provisions are narrowed or severed while the remainder continues. The agreement is the entire agreement about the service and creates no partnership, agency, employment, fiduciary duty, or third-party beneficiary.