1. How to cancel
The primary billing owner may cancel through the web billing portal when available, by emailing support@showroom360.in from the registered billing email, or through the Contact page. If email returns a delivery failure, use the Contact page. We may verify identity and authority. Cancellation stops the next automatic renewal, does not end a paid term early, and may be reversed before the term ends.
2. Trial cancellation
Cancelling before the disclosed trial expiry prevents the first paid charge. Trial access continues until expiry. Trial duration, eligibility, included functionality, mandate requirement, and post-trial charge are those accepted at sign-up.
3. Ordinary monthly and annual cancellation
Monthly and annual fees are non-refundable once the paid term begins. Ordinary cancellation does not create a refund, credit, or prorated repayment because full access continues through the term. Seat reductions, unused accounts, reduced usage, internal staffing changes, or a decision to stop using the service do not create a refund.
4. Eligible prorated refunds
Subject to verification, an authorised Dealership owner may request a prorated refund of prepaid subscription fees for the unused portion of the affected paid term in the following cases:
- Showroom 360 terminates the subscription without customer fault.
- Showroom 360 materially breaches the agreement and does not cure that breach within 30 days after receiving adequate written notice.
- The service is substantially and continuously unavailable for seven consecutive days because of matters within Showroom 360’s reasonable control.
- The service is substantially and continuously unavailable for 30 consecutive days because of an event outside both parties’ reasonable control, and either party terminates the affected subscription.
- A refund is otherwise required by applicable law.
5. Feature changes
A redesign, replacement, improvement, channel change, removal of optional or third-party functionality, or other product evolution does not by itself create a refund. Ordinary Material Reductions to Core Functionality take effect at renewal so an affected Dealership may cancel before they apply. Urgent legal or security restrictions may take effect immediately. If a change separately causes a qualifying prolonged outage or uncured material breach, the corresponding remedy above applies.
7. Request and verification process
An authorised owner must request an eligible contractual refund within 30 days after the relevant termination, qualifying event, or charge by emailing support@showroom360.in or using the Contact page. The request must identify the Dealership, registered billing email, payment reference, dates, amount, and grounds. Do not send card details, bank credentials, UPI PINs, passwords, or OTPs.
We may verify authority, payment status, service availability, notices, cure periods, account usage, provider evidence, excluded causes, previous credits, taxes, and amounts already refunded. We may deny unsupported, late, fraudulent, duplicate, or ineligible requests and will explain the basis.
8. Initiation, method, and timing
After approving a refund, we initiate it to the original payment method where reasonably available within 10 business days and provide available reference information. Razorpay is used only when the original payment was processed by Razorpay. A cheque, bank transfer, or other offline payment may be refunded through a verified lawful method agreed with the authorised billing owner. Payment-network or bank settlement time is additional and outside our control. We issue a corresponding credit note where required and do not rewrite the original invoice.
9. Exclusive covered-event remedy
To the maximum extent permitted by law, the prorated refund described here is the Dealership’s exclusive contractual monetary remedy for a covered termination, prolonged outage, or force-majeure event. It does not compensate lost leads, profits, revenue, goodwill, opportunities, internal costs, or consequential loss and does not increase the liability cap in the Terms.
10. Seats, cadence, discounts, and taxes
- Added seats are charged on a prorated basis for the remainder of the term and become available only after payment succeeds.
- Seat reductions and cadence changes take effect at renewal and do not create a mid-cycle refund or credit.
- A discount or coupon applied after a term begins is not retroactive. Its renewal treatment is stated in the accepted Order.
- A refund is calculated from net prepaid subscription fees attributable to the unused period, excluding already used service, non-refundable third-party charges where permitted, and taxes that cannot lawfully be returned. Applicable credit notes and tax adjustments are issued separately.
11. Failed renewal, expiry, and data exit
A failed renewal after a successful paid term receives a seven-day grace period with full access. If payment is not confirmed before grace ends, operational access is suspended. Cancellation receives full access only through the already paid term.
After paid access and applicable grace end, Dealership Data is ordinarily retained for up to 90 days. During that window, an authorised owner may request one support-assisted export of data reasonably retrievable using our then-available tools and formats without resubscribing. The export does not restore operational access and the current self-service lead-workbook export is not a complete account export. After the retention period, we initiate deletion or irreversible de-identification subject to verification, legal holds, security evidence, disputes, technical dependencies, and residual backups expiring through the backup cycle.